This Privacy Policy describes how Mridtara, operated by its parent company Shankh Health And Aesthetic Solutions Private Limited, collects, uses, stores, shares, and protects the personal information of users accessing our website, social media platforms, and services.
By using our website www.mridtara.com, placing an order, registering an account, or engaging with us through any medium, you agree to the terms of this Privacy Policy.
1. Definitions
- “Company”, “We”, “Us”, “Our” refers to Shankh Health And Aesthetic Solutions Private Limited, operating under the brand name Mridtara.
- “Website” refers to www.mridtara.com.
- “User”, “You”, “Your” refers to any individual accessing the Website, placing an order, or providing personal information through any channel.
- “Third Party” refers to any entity other than Mridtara and the User.
2. Company Information
Brand Name: Mridtara
Parent Company: Shankh Health And Aesthetic Solutions Private Limited
Registered Address:
Signature Business Park – 1009
10th Floor, Postal Colony
Mumbai, Maharashtra, India
GST: 27ABQCS2592B1Z3
Email: info@mridtara.com
Website: www.mridtara.com
3. Commitment to Privacy
Data protection is a matter of trust, and your privacy is important to us. We collect only such personal information that is necessary, relevant, and lawful for providing our products and services.
We do not sell, rent, or trade your personal data to third parties for marketing purposes without your explicit consent.
4. Information We Collect
We may collect the following categories of information:
A. Personal Information
- Full name
- Email address
- Phone number
- Billing and delivery address
- Gender and age (only where voluntarily provided)
B. Order & Transaction Information
- Product selections and order history
- Payment details (processed securely through authorized payment gateways; we do not store card or banking details)
C. Account & Communication Data
- Login credentials (if an account is created)
- Customer support communications
- Feedback, reviews, and survey responses
D. Technical Information
- IP address
- Browser type
- Device information
- Website usage data collected through cookies and analytics tools
5. Use of Information
We use your information for the following purposes:
- Processing and fulfilling orders
- Delivering products through courier partners
- Communicating order status and delivery updates
- Managing customer accounts
- Improving website performance and user experience
- Providing customer support
- Sending transactional and promotional communications (with opt-out options)
- Preventing fraud and unauthorized transactions
- Complying with applicable legal and regulatory obligations
6. Sharing of Information
We may share your personal information strictly for legitimate and necessary purposes, including:
- Courier and logistics partners for order delivery
- Payment gateway providers for secure transaction processing
- Technology service providers for hosting, analytics, and communication tools
- Government or legal authorities when required by law
All third parties are contractually obligated to maintain confidentiality and appropriate data protection standards.
7. Offline & Social Media Data
This Privacy Policy also applies to information collected through:
- Offline events, exhibitions, or promotions
- Instagram, Facebook, WhatsApp Business, and other social media platforms
- Customer interactions via messages, inquiry forms, or emails
8. Cookies & Analytics
We use cookies to enhance your browsing experience. Cookies help us:
- Remember user preferences
- Enable essential website functionality
- Analyze website traffic and performance
You may disable cookies through your browser settings; however, certain features of the Website may not function optimally.
We may use tools such as Google Analytics, which collect anonymized data solely for performance analysis and optimization.
9. Data Storage & Security
Your personal information is stored and processed on secure servers located in India.
We implement reasonable physical, electronic, and administrative safeguards to protect your data from unauthorized access, loss, misuse, or disclosure.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. User Responsibilities
You agree to:
- Provide accurate and truthful information
- Maintain confidentiality of your login credentials
- Notify us immediately of any unauthorized use of your account
We shall not be responsible for losses arising from misuse of your credentials unless caused due to our negligence.
11. Data Retention & Deletion
We retain personal data only for as long as required for legal, operational, or business purposes.
You may request deletion of your personal information by emailing info@mridtara.com from your registered email address.
Such requests will be processed in accordance with applicable laws and internal data retention policies.
12. Marketing Communication
We may send promotional emails, SMS, or WhatsApp messages regarding offers, new collections, and updates.
You may opt out of marketing communications at any time using the unsubscribe option or by contacting us directly.
Please note that transactional communications related to your orders will continue even if you opt out of promotional messages.
13. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their content, security, or privacy practices.
Users are advised to review the privacy policies of third-party websites independently.
14. Legal Disclosure
We reserve the right to disclose personal information where required by law, court order, government authority, or for the enforcement of legal rights and prevention of fraud.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time without prior notice.
Any changes will be effective immediately upon posting on the Website.
Continued use of our services constitutes acceptance of the revised Privacy Policy.
16. Governing Law & Jurisdiction
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.
All disputes shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.
17. Contact Us
For any questions, concerns, or grievances related to this Privacy Policy, please contact: